Help

Need help? Whether you're a first-timer or an experienced user, you can find answers to all your ChaseBuzz related questions here. If you still can't find the answer you are looking for, please send an E-mail to info@chasebuzz.com.

Q: How can I retrieve my username / password?

A: If you've forgotten your username and / or password, you can retrieve them by clicking on 'Cannot access my account' link or by clicking here.

In order to retrieve your password, simply enter your username, enter the verification code you see on the next page, and we'll email instructions to you on how to reset your password.

To receive a reminder of your username, simply enter the E-mail Address you initially used to sign up for your ChaseBuzz Account, enter the verification code you see on the next page, and we'll email your username to you.

Q: How does the ChaseBuzz recommend stories to me?

A: The "Recommended for You" module picks stories based on your viewing and saving history and the personal and company information you entered when you created your Account. Remember, you can get recommendations only by logging in (or signing up for a ChaseBuzz Account, if you don't already have one).

Q: How to flag a Customer Story as inappropriate?

A: If you are watching a Customer Story which you feel is inappropriate for ChaseBuzz, please click the 'Flag' button to report it. This button is located below every Customer Story on its watch page. For more information on what is appropriate, please view our Terms of Service. Our staff will review the Customer Story with your selected reason after you report it. If the Customer Story is found to be in violation of our Terms of Service, it will be removed from the site. Partner companies who continually violate our Terms of Service will have their accounts penalized or possibly banned from the site permanently.

Q: Why do you need my personal and company information?

A: We use the information you provide when you create Account to learn more about you and your company. This allows you to faster find the information you are searching for and it allows us to make the ChaseBuzz better suited to your personal needs. Also, when you create an Account, you will be able to use advanced ChaseBuzz services, such as saving Customer Stories to favorites, rating ICT companies and ICT solutions, commenting Customer Stories etc.

Q: Is it important that I enter precise personal and company information when I create my Account?

A: Please enter you personal and your company information as precise, accurate and as updated as possible. It is very important. We use the personal and company information you provide together with your ChaseBuzz usage information to learn more about you and to make the ChaseBuzz better suited to your personal needs. This allows you to faster find the information you are searching for, get better recommendations from us and get a better ChaseBuzz experience in general. Also, based on your personal and company information (for example, your company industry), you will be able to rate ICT companies and ICT solutions and perform other activities on the ChaseBuzz with more relevance thus helping us improve the functionality of the ChaseBuzz for you and for other users. If some of your personal or your company information changes after you have created your Account, please update it. Just click on ‘Account Settings’ on top of every page (you will see it only if you are signed in).

Q: How can I delete my user Account?

A: Just click on ‘Account Settings’ on top of every page (you will see it only if you are signed in). There you will be able to delete your Account.

Q: How can I change my user Account information?

A: Just click on ‘Account Settings’ on top of every page (you will see it only if you are signed in). There you will be able to change all your user Account information.

Q: I want to add an attribute (e.g. Specific ICT solution, business application etc.) for a Customer Story that I want to upload, but I can't find the exact attribute I am looking for (e.g. Specific ICT solution, business application etc.) in the drop down menu.

A: There is always a possibility that we didn’t add all possible options in the drop down menus for every attribute that describes your Customer Story (e.g. Specific ICT solution, business application etc.). If you can’t find the attribute you are looking for, please click on 'Request a New Functionality' link on the Partner Portal home page or click here. To be able to access the Partner Portal, you have to be logged in as Primary Administrator or Administrator. After you submit your request for a new functionality, we will review it and send you E-mail to inform you about how you can use the requested functionality.

Q: My company is a ChaseBuzz Partner and I need support. How can I get it?

A: Log in to the Partner Portal as Primary Administrator or Administrator and click on link ‘Get Support’ or click here. Then enter your support request and we will review it and get back to you. This support option is intended for ChaseBuzz Partners, so you will need a Primary Administrator or Administrator Account to use it.

Q: When I upload a Customer Story is it important that I enter precise and correct attributes that describe my Customer Story?

A: It is very important that you enter precise, correct and up-to-date attributes that describe your Customer Story. You can choose the appropriate option and enter relevant information. The ChaseBuzz users will use this information in their search queries and it will provide the first impression about a particular Customer Story. Feel free to describe your Story any way you deem appropriate in order to attract the right audience. The more information you enter, the more likely that the ChaseBuzz users will find your Story based on different search options they enter. Information that you enter will be published on ChaseBuzz without us proofreading it. Therefore, you are fully responsible for it. Please pay attention to spelling and grammar. Users have the option to report Customer Stories if they contain errors, incorrect search parameters or any kind of inappropriate content that may decrease the respective ‘Publisher Quality Rating’ displayed with every Customer Story. Therefore, it is very important to enter relevant, up-to-date, correct and precise information. This will prevent the users who are searching for the type of Customer Story you have from overlooking it, and it will also keep your company's ‘Publisher Quality Rating’ high.

Q: I want to add attributes to a Customer Story that I am uploading. I found two or more different names for the same thing in the list of the suggested names (e.g. company name, hardware, software etc.). Which one should I choose?

A: In the list of the suggested names that show automatically as you type there should always be only one name for one thing (e.g. company name, hardware, software etc.). If there are two or more different names for the same thing, please choose one of those names and report the multiple entry malfunction to us by using the 'Report Multiple Entry' button located at the same page where you are entering attributes for a Customer Story or click here. After you report a multiple entry, we will review it and make necessary corrections.

Q: How can I delete a Customer Story that has already been uploaded?

A: After you sign in to the Partner Portal with your Primary Administrator or Administrator Account, you will find ‘My Content’ link or you can click here. There you will be able to delete your Customer Story.

Q: How can I change data for a Customer Story that has already been uploaded?

A: After you sign in to the Partner Portal with your Primary Administrator or Administrator Account, you will find ‘My Content’ link or you can click here. There you will be able to change the data for your Customer Stories.

Q: What benefits do I get when I create a user Account?

A: When you create user Account, you provide your personal and company information to us. This information, together with the information regarding your ChaseBuzz usage, will allow us to make the website better suited to your personal needs. You will faster find the information you are searching for, we will recommend Customer Stories to you, you will be able to use advanced features of ChaseBuzz, such as: subscribing to certain types of Customer Stories, saving to favorites, commenting Customer Stories and rating ICT solutions and ICT companies. To see how we protect your personal information please read our Privacy Policy.

Q: How can I report a broken link?

A: You can report a broken link by clicking here. You will be able to describe what content you were searching for when you came across the broken link and we will help you find it.